We can repair your Apple computer.

August 23rd, 2010 Posted in Announcements | No Comments »

I’m very pleased to announce that our Apple specialist has just passed the latest Apple certification exams. Apple certification is important to ensure that your Apple receives the best and proper service.

As is the case with all our repairs, we will fix your Apple, or it’s FREE! Contact us today.

Thanks to you we’re growing again Barrie!

August 23rd, 2010 Posted in Announcements | No Comments »

Thank you very much Barrie! We have quickly become Barrie’s premiere laptop and computer repair and sales specialists of choice. Thanks to our valued clients we are doubling the size of our facilities (much of it dedicated to computer repair) and increasing our staff to meet the demand. We want to continue to provide you the level of quality and service you’ve come to expect of us. We couldn’t do it without you and we thank you for your patronage.

Estimated completion date of the renovations is Sept 30, 2010. We will remain open during the renovations. Stay tuned here for updates.

New onsite tech!

August 22nd, 2010 Posted in Announcements | No Comments »

I’m very pleased to announce the newest addition to our staff, Blair. Adding him to our staff will enable us to provide rapid response and continue to give you the level of service and experienced computer repair you’ve come to know us for. Blair is a great guy and very knowledgeable about computers. He’s also very eager to help people.

We’re very thankful to be as busy as we are, necessitating the need for an additional on site computer repair technician. Call us today to book your on site computer repair and thank you very much for your continued patronage. We really appreciate your business.

Trademark is officially registered!

August 13th, 2010 Posted in Announcements | No Comments »

I’m pleased to say that sitting here beside me is our trademark registration for “We fix it or it’s free”.  This is a big thing for us.  We’re so serious about our commitment to excellence that we trademarked it to prevent those that would dillute the import of it’s message.

This could be huge. Microsoft and FBI bust first scumware infection ring

June 8th, 2010 Posted in Announcements | No Comments »

Many of my blog posts have focused on what I call “scumware”. Using dirty tricks to plant garbage, malware and infections on people’s computers, conning them out of their money, costing them money to fix it and, when left unchecked, destroying their computers. With the proliferation of free “hacking” tools, script kiddies or “wannabe hackers” crawled out from under their rocks to get a piece of the cyber crime money tree.

Microsoft just issued a press release stating that in conjunction with the FBI, they’ve nailed the first group in a global operation. This is fantastic news and a great start. It’s time to get these people behind bars, or at least away from computers.

Scareware Indictments Put Cybercriminals on Notice
Posted by Tim Cranton
Associate General Counsel, Microsoft Digital Crimes Unit

Today the FBI announced federal indictments returned against three culprits charged with disseminating a major malware scheme believed to have caused $100 million in losses to victims worldwide. The scheme revolved around a form of malware called “scareware,” which falsely persuades consumers that they need to purchase useless and expensive software to protect their computers. Microsoft is proud to have supported the FBI and the U.S. Department of Justice in these cases, which send a clear and important message to cyber-criminals that they will be caught and brought to justice.

The scheme in these indictments was global, complex and sophisticated. The scareware went by various names, including WinFixer – meant to mislead consumers into associating the bogus software with trusted Microsoft products. At one time, WinFixer and its variants are thought to have been responsible for 75 percent of scareware worldwide.

Two of the three defendants indicted in this case are non-U.S. residents, accused of working with an Ohio resident to perpetrate the scheme. This illustrates how cybercrime has become global. Boundaries and jurisdictions are irrelevant to cyber-criminals. The problem can’t be tackled by any single entity working alone; strong cooperation is needed among governments, law enforcement and technology companies.

In the period leading up to these indictments, investigators from Microsoft’s Digital Crimes Unit, with the support of Microsoft’s Malware Protection Center and Customer Support Services, helped provide data to the FBI on damages caused by the scheme. We also testified before the grand jury to provide forensic analysis on the malware involved. Microsoft participated in the case not only because the scheme traded on Microsoft’s name and trademarks as a means of luring victims, but also because we believe in the importance of a trustworthy and reliable computing experience for everyone.

The Department of Justice and the FBI have put a stake in the ground to protect consumers; at Microsoft, we stand beside them in the fight to make the Internet a safer place.

http://microsoftontheissues.com/cs/blogs/mscorp/archive/2010/05/27/scareware-indictments-put-cybercriminals-on-notice.aspx

For more Microsoft information on fake security products, please click here.

We passed the test!

May 5th, 2010 Posted in Announcements | No Comments »

Last year, unbeknownst to us, Microsoft sent a secret shopper to our location to find out if we sold genuine software or pirated it. As most of our clients know, we only offer genuine Microsoft products to our clients, including all relevant packaging. The reasoning is simple. It is to your advantage for security and functionality.

Pirated software means you don’t get valuable updates which include security fixes. It means your system is vulnerable to attack. It also can result in reduced functionality. One example we’ve seen numerous times is Microsoft Office, where you can only open documents, but not save them or send emails.

We’ve seen several vendors in classifieds such as Kijiji selling computers or computer repair with pirated software. We strongly recommend that with every new computer you purchase (this does exclude off lease or used computers) that the vendor provides you a VALID license key sticker, manual and disk. If they don’t, we encourage you to report them to Microsoft’s Piracy hotline at 1-800-RU-LEGIT or http://www.microsoft.com/piracy

Our secret shopper reported back that we were offering legitimate Microsoft software. When you purchase a new system or computer repair from Northern Protocol, you purchase security and piece of mind.

Read the letter we received from Microsoft.

I think we’re off and running

April 20th, 2010 Posted in Announcements | No Comments »

Well, it looks like the blog is fixed. I’ve fixed whatever broken links and images I could find. There are some more things I would like to do, such as revise the recent projects layout and organize examples of laptop repairs. That will be coming shortly. However, the main part and look of the site is complete. If you find any bugs, please don’t hesitate to contact us and let us know. It would be very much appreciated.

Thank you for your patronage.

Blog is broken, but site is up

April 20th, 2010 Posted in Announcements | No Comments »

It’s almost humerous writing this in my blog, but my blog layout is broken at the moment. I’m working hard to get it resolved. There are still glitches here and there on the site that I’m finding, such as the occasional broken link, odd formatting and missing media and I’m working as quickly as I can to get it fixed. Thanks for your patience.

New site nearing completion!

April 18th, 2010 Posted in Announcements | No Comments »

If you’re a fan of our Facebook page, you’ll know that I’ve been working late hours on our new website. It’s nearing completion and almost ready to launch. I’m getting very excited. Stay tuned as I’ll be launching it soon. This is by far our best looking site to date, with focus placed on graphic elements and easier navigation and access to key information.

When it’s being launched please be patient as there will be site outtages and broken links during that time. I will announce right here on my blog as I’m making the changes.

Warranty changes

April 1st, 2010 Posted in Announcements | No Comments »

It’s official, our warranty policy has been changed to give our clients better value and service. Our new warranty policy is as follows:

New parts:

New parts, purchased individually and found to be faulty, will be exchanged in house for a period of six (6) months from the purchase date. If the part is no longer available, one of equal or greater specification will be substituted. If the part is available, but not in stock, we will order a new one in for you at no cost to you.

Custom computer systems:

Custom computer systems are warranted for one year from purchase date, parts and labour, in house. Any part found to be faulty will be replaced with one of equal or greater specification at no extra charge, based on availability.

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