Does your “server” look like this?

To the right is a “server” we pulled out of a business yesterday.  A computer company actually installed this in a business as a server that stored all the company’s financial information and company records.

Please note that what you see is regrettably the condition it was in when we pulled it.

We were called in because it kept crashing repeatedly, several times a day.  If your computers are crashing or otherwise malfunctioning, give us a call.  We can provide you with top quality servers and workstations, and usually recover all your data off your old machine.

This is the fourth time in two months that we’ve seen this at various businesses.  We have committed ourselves to pioneering change in our industry.  Service and quality has become a thing of the past, replaced by travesties like this.  Don’t let it happen to you!

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Thank you for your patience

The last three weeks have been difficult for us at the office.  All of us were hit very hard by the latest flu/cold virus floating around.  We all did our best, worked our way through it and are very thankful to see it finally pass.

To all our loyal clients that understood we were giving our best despite the illness, we thank you.  We are currently working diligently to get caught up.  If you feel that we somehow “dropped the ball” providing you service, please let me know and I’ll be delighted to remedy the situation.

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To repair or not repair

Every computer is repairable, theoretically. One way in which we stand out from our competition is knowing when to draw the line and pull the life support.

Today we had a client bring in their aging Pentium 3 laptop. I brought it in and worked diligently on it. However, it quickly became clear that it would need at least two hours in repairs, with a good chance that the hard drive itself was on it’s last legs as well.

After discussion with the client, it was decided that it was not worth fixing. They offered to pay for our time, but we stood by our policy of “we fix it or it’s free”.

We don’t “win them all”. There are some computers that just won’t give a good return on investment by repairing them. I would rather serve our clients’ best interests by helping them to direct those funds towards another product. In this case, it was a used laptop in the classified ads that fit his needs perfectly.

We may not always be able to repair your computer, but we will always be able to be honest and give you the best possible value for your money.

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Thank you Javiera

Javiera has a really nice HP Special Edition laptop. She brought it in with the DVD burner not working. It had sustained a minor “bump” after which the burner would not even show up in “My Computer”.

The store that sold it to her told her it would be $300 to fix the problem. Understandably she came to us looking for a second opinion and hopefully a more cost effective fix.

After she left I put it on the bench. Within minutes I had discovered the problem, settings in the registry for the player had become corrupted. I repaired them for her and sure enough, her player came back to life.

Within hours she was back to pick it up. How happy she was that she did not have to buy a player, that in fact the final invoice was only 18% of the quote she’d received! She was equally happy that she had it back the same day.

I couldn’t help but smile, seeing the reaction on her face when she came to pick it up. Thanks for your business Javiera, I’m glad we could help.

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