What happens when things go wrong?

You see it all the time.  “We’re the best” or any number of variations.  ”Your computer is doomed if you don’t use us”.  ”We do all this…”  We, we, we.

A few days ago we had a client come in with a computer that had been repaired by a fellow advertising in the Kijiji classifieds.  “We do all of that and..” type of ad.  The “we” turned out to be one fellow that came in and totally messed up the gentleman’s computer.  When he called the tech back, he was nowhere to be found.  No returned calls, no answering the phone, for all intents and purposes “disappeared”.

Frustrated, he brought it in to us to repair his computer.

For the past almost three weeks we’ve been working on a server project.  The idea was to have a Small Business Server running out of her home, with her satellite office being able to join the domain from their remote location.  Easy enough…in theory.

In practice, it was a project riddled with problems.  A couple of key parts we needed were back ordered.  When we finally got them we found a motherboard that had a very unusual drive controller problem.  The Windows Server software was refusing to install properly.  The client only had one day a week to do the install, pushing it back an extra week.

We resolved the issues we were facing, deliver it to the client’s and connect her laptop to the domain.  The connection wizard immediately proceeds to wipe out her entire profile.  This is an unprecedented occurence, something we’ve never seen from such a simple little wizard.  We bring her laptop to the office, recover all her data and deliver it back the same day.

Obviously this is a cursed project.  Fortunately the rest of the install, including the remote access and VPN setup goes very smoothly.

The point, though, is this.  Although it was circumstances beyond our control (granted, a backup of her documents would have been nice), we covered it at no additional expense to our client.  We didn’t charge any travel, any hourly rates, not even for the data recovery.  In fact, the entire job came in several hundred dollars less than her quote.

When you call up some random computer repair “company” out of a classified, or read about how great they are in their advertising, these experiences might help you make a choice or empower you to ask the right questions.

Whatever we are, or aren’t, one thing we can promise is that whatever happens, we’ll look after you.  If it’s not right, we’ll make it right, free of charge.  You and your satisfaction are our number one priority.

It is my philosophy that it’s not how great “we” are, it’s how we resolve the problems that sets us apart from our competition.

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Laptop screen replacement

We have just received a large order of brand new laptop replacement screens.  We ordered a wide assortment, so chances are very good that we have the one to fit your laptop.  Buying them in bulk helps us to give you a better price.

These screens are factory replacement screens with warranty.  Is your laptop screen cracked, broken, or “stuck pixels”?  We can repair your computer by replacing the screen with a brand new one, same day.  Manufacturers will often charge more than a brand new laptop to replace the screen and take two weeks to two months to get it back to you.

When you want fast computer repair and excellent, knowledgable service, you want Northern Protocol Inc.  Come see us today and experience the difference for yourself!

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Internet Antivirus Pro Con Spreading like Wildfire

There’s a new fake antispyware program spreading rapidly called Antivirus Pro.  This garbage infection tries to con you into buying their program, which is a fake that doesn’t do anything.  Tonight, doing a search on Google, I ran into a website that appeared from the description to offer the information I was looking for.

When I clicked on it, I was taken to a webpage that was designed to look like My Computer, with a fake virus scan.  Windows popped up, trying to tell me Microsoft wanted me to buy their scumware.  No matter what I clicked on I couldn’t get rid of the popups and I couldn’t close the browser.  I ended up having to end the Internet Explorer task to get rid of it.

These cons are using javascript to fool Google into thinking it’s offering a relevant webpage.  By the time you figure out you’ve been duped, it’s too late.

If this happens to you, do not click on anything.  Do not purchase it.  If you are unable to close the browser window, log off your Windows account and then log back on.  This is a deadly and fraudulent infection.  If infected, it pops up fake warnings all over your Windows, including the boot up screen.  It can be removed, and you may require a professional to get rid of it completely.

Microsoft will never tell you that it recommends you to buy an antispyware program.  If any pop up tells you that, or any unknown program says “you have infections.  Click here to get rid of them” besides your own antivirus, shut it down immediately.

It is recommended that you bring your computer in to be checked.  Infections left unchecked can take over your entire computer.

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