I’m still here!

I haven’t posted in a few weeks, but there’s a good reason for that. This month has been a record breaker for us. We’ve had the busiest month of any month we’ve ever had. Sales are up 80% over past September, and 20% over our previously busiest month. In other words, I haven’t had time to post. Computer repair and sales have kept me hopping. This year we’ve shattered every record we’ve previously set.

A huge thanks goes out to my staff. They’ve done a tremendous job at keeping up with the demand, working very hard on every computer repair to make sure every client is happy.

I’d like to say thanks to Neil at Rock 95. He’s been working hard with us, working on our radio spots, etc. A huge thanks also to Joe, Veronica’s cousin, for coming all the way from Montreal, Quebec to record our commercials.

I want to thank all our clients for their loyal patronage and referals. The critical component of our business is our clientelle.

Today was interesting because it reminded me why I’m in this business. We had a client come in that hired a “discount computer repair tech”, the ones that advertise how cheap their repair rates are. I found it intriguing simply because it was brought in because the job wasn’t done right. In fact, the computer was worse, to the point where it wouldn’t even run. It served as another reminder that cheaper is not better. It also inspired me to keep pressing on, to never compromise, to always endeavour to give each client my best.

Another client brought in a laptop that had been back to the infamous box store repeatedly since brand new, being told there was nothing wrong with it. Every few months, like clockwork, the computer would fail. The last time they charged the client. Evidently it wasn’t fixed that time either. It’s on our bench with the same problem. It’s sad. Continuously told, while under warranty, that there was nothing wrong with it, constantly wiping out the computer and putting a fresh install on it and handing it back…. Until it was out of warranty.

We will repair the computer, but there’s nothing we can do about the warranty. Mass produced laptops branded by the big guys such as Acer and Dell only have a one year warranty because they push the manufacturers for the cheapest price. We can’t send any parts back. This unfortunate situation serves as a fine example of how “A plus certified” really is immaterial in the end and huge retail outlets aren’t concerned about the individual, yet horribly unfortunate and sad to see.

We had a regular client today tell us how happy they were to have found us. They informed us how they had several avenues available to them for computer repair through work, etc, yet they refused to use them. They spoke of their trust for us and how they would never use anyone else.

I must say, I was flattered and it put a huge smile on my face. That truly encompasses my vision for our company. From the beginning I have endeavoured to be different, to give each client my best. To provide uncompromising and honest computer repair and customer service.

One client went so far as to say “I used to say ‘never go to (name omitted) for computer repair’. Now I say ‘never go to them to repair your computer, go to Northern Protocol instead.’”

We don’t get them all right. There has been the occasional computer repair that didn’t go right. We’ve missed the mark on the diagnosis, we’ve had the occasional computer go out only to fail at their location. What we do get right, however, is that we’ve always endeavoured to make it right, to repair the problem to our clients’ satisfaction. To work hard to ensure they leave satisfied that we gave them our absolute best and worked diligently to give them good value for their money.

Northern Protocol’s computer repair and sales are about service and value. We will do everything we can to ensure that you’re getting the best “bang for your buck”. We will push our suppliers to make sure they give our clients the best service. We will not settle for second best. We won’t ask our clients to either.

Our clients value our industry-leading service. They alone have catapulted us to quite possibly the fastest growing computer repair business in Barrie… And we’ll do whatever it takes to make sure they’re not disappointed.

Thank you everyone. We appreciate you as much as you appreciate us and remember… No matter how busy we are, we are NEVER too busy for you.

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Our warranty in the spotlight

Fortunately we have very few warranty issues with our computers, but every now and again one turns up. Today was a perfect example. Almost a year ago we provided a client with a computer that they bought for Christmas.

Today she brought the computer in for repair because it wouldn’t turn on. We pulled a power supply off the shelf, swapped out the faulty one and it’s back up and running again.

Usually a computer warranty involves either sending it back to the manufacturer or having the computer in the shop for months as the vendor sends the faulty part back and makes you wait for a replacement.

Box stores and some independent retailers will try and sell you an extra warranty for the service you should be getting anyways.

At Northern Protocol Inc. our first year of warranty is covered in house and the faulty component is switched out, typically within 24 hours. Nobody likes to wait weeks to get their computer back from repair, nor should they have to pay to get service. We endeavour to get your computer back to you as quickly as possible.

When you don’t have time to waste time, depend on Northern Protocol Inc. to keep you running.

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