We fix your computer or it’s free! But what does that mean?
May 18th, 2009 Posted in General thoughts | No Comments »It’s important that we define what our guarantee means. We work hard to repair your computer and to give you good value for your money. We want you to be happy so that you’ll refer us to others.
With that said there are certain boundaries. Our clients value our service, the time we spend and appreciate the quality of the products and workmanship we provide. If you’re not serious about having us repair your computer, please don’t bring it to us.
You’re frustated with your computer, you don’t know what’s wrong with it but you know you want us to repair it for you. We will work diligently to make sure that your computer is repaired quickly, properly and cost effectively. If we discover that we can’t repair your computer, or that the repair would be too expensive to be cost effective, we will make recommendations to you. We won’t charge you because we didn’t repair your computer.
If the repair fee is at least 20% less than the retail cost of an equivalent model and you simply choose not to have it done, there will be a diagnostic charge of $40 plus tax. The same applies if you come in and simply ask us to tell you what’s wrong with your computer. That charge will be credited to your next invoice if you decide to have us repair the computer within 30 days.
Please note that our guarantee does not apply to data recovery, which is done on a best effort basis. If we send data recovery work to be done by one of our partners, that recovery is subject to their terms and conditions.
Our goal is to ensure that you get back up and running quickly, efficiently and cost effectively. No other computer repair depot in Barrie provides the level of service and dedication that we do. Our clients value that.
