Problems opening webpages with AVG 8.5 installed
June 14th, 2009 Posted in Helpful tips | No Comments »We’ve been noticing several people complaining about having to open and close their browsers, such as Internet Explorer or Firefox, before they were able to open a web page. Typically they get “The page can not be displayed” errors several times before a successful page load.
After some investigation we discovered that the Link Scanner in AVG 8.5 is causing issues. The Link Scanner compares the page you are trying to load against AVG’s online database to warn of potential problems, such as phishing or loading viruses.
Internet Explorer 8 now does this on it’s own, making AVG’s version redundant. As there seems to be no known fix for it, the best way around it is to disable the AVG Link Scanner. To do this, follow these steps:
Internet Explorer:
- Run Internet Explorer.
- Choose the Internet Options from the Tools menu.
- Click on the Programs tab.
- Click on the Manage add-ons button.
- Select the AVG Safe Search add-on.
- Click the Disable option at the bottom of this window.
- Confirm changes by clicking on the OK button.
- Close Internet Explorer and run it again.
Mozilla Firefox:
- Run Firefox.
- Choose the Add-ons option from the Tools menu.
- Select the AVG Safe Search add-on and click on the Disable button.
- Close Firefox and run it again.
Once this is done, open the AVG control panel:
- Click on LinkScanner
- Uncheck all the boxes you see
- Click Apply
- At the top click Tools
- Click Advanced Options
- Click Ignore Faulty Conditions in the menu on the left
- Place a check mark beside LinkScanner
- Click OK.
This last step ensures that it’s not running in AVG either. We’ve tested this solution several times and found it to resolve the issue. Finally, ensure that you are running the latest version of your browser by clicking on the following links:
