“For the win”
January 14th, 2010 Posted in Client experiences | No Comments »We always do our best to make every client happy. Some jobs we do stand out in our minds as a huge “win” and encouragement.
Jonathan is one of those clients. He came in with an HP laptop in pretty rough shape. The internal battery that saved all the laptop’s settings was dead, the drive was encrypted so that nobody could access the critical (and highly confidential) data that was on it in case of theft and it was “blue screening” with a rather rare “internal_power_error” instead of booting into Windows.
It was easy to appreciate it wasn’t much good to him like that. He brought it in to another shop that quickly told him “I have no idea what to do with that. Go see Aaron at Northern Protocol. He’ll know what to do”. Well, it was an interesting challenge. We changed the battery, got it somewhat “running” again and then made a backup of all his data. Finally we fixed his Windows so it would run properly again.
What made my day was when he came in, told us that he had started out with the computer repair shop around the corner from his house, what they said and how he ended up coming to us. He finished it up with a great big smile and “Well, I’d rather come to the people that know what they’re doing”.
I have to say that meant a lot to me. It’s that “thrill of the kill”, so-to-speak, of beating the problems and seeing those happy faces that keeps me coming back for more. Thank you Jonathan, we really appreciate your business…and you made my day too.
