A great client experience to share

Lately we’ve had many customers tell us how happy they are after we repair their computer.  Their friends come in on referrals, etc.  As we grow as a team, we polish our computer repair strategies and systems, striving to ensure that every job is done efficiently, effectively and to the client’s satisfaction.

Today one in particular stood out.  A client from six years ago came in to drop off her computer for repair.  What made my day is what she said.  In paraphrase, she said “I remember you.  I thought you looked familiar.  You came to repair our computer six years ago.  I remember you because you were excellent: you repaired it and you didn’t have to come back again, unlike most others”.  We had lost touch years ago, but was she ever happy to find me again.

It sure made my day and also reminded me what we’re all about.  We do our best to make sure you don’t have to keep bringing the computer back for repair over and over again for the same problem.  We pride ourselves in being good at what we do and our level of great service.  If it’s not right, our promise to you is that we’ll make it right at no charge to you.  As our (pending registered) trademark states, “we fix it or it’s free!”.  When you have a computer problem work with our friendly, qualified technicians one on one and let us give you the final solution.

Share

Save