Testimonials
I have a very diversified technological company which relies heavily upon high-tech computer functions which allow us to create and manipulate jewellery designs for our customers. As well, our extensive data base, combined with an ongoing Multi-Media Social Marketing Network, has made it vitally important to ensure all of our 10 computers are up and running to the max each and every day.
Jeff Walters
Jeff Walters Diamonds
Barrie, ON
"Hey guys,
I purchased a gaming/work computer off you guys last month. Basically this email is a big thank you.
The machine is working past expectations, and the service from Northern Protocol has exceeded expectations as well. Both times I had difficulty you were there to help guide me through. The second time was not even a computer problem, but rather some drooling idiot from the gas company had cut the lines along the main road here cutting off the entire community.
I'm planning some upgrades (mainly the video card) prior to Christmas so I'll be back. I've already recommended NP to a few friends who are thinking of getting a new computer.
Cheers,"
Christian Cadera
Barrie, ON
"...I recommended you to my employer, because unlike so many other businesses in Barrie, you are of the few who still offer that personal touch and go the extra mile to know and help your customers."
Lori Majer
Barrie, ON
"Thank you Aaron. I continue to be impressed with everyone at Northern Protocol, as well. You are all fantastic, smart and honest! Lots to be proud of."
Vera Bedrin
Barrie, ON
"To: Aaron
Thank you so much for helping me get Windows 7 on my laptop. The one that was giving me hell. (I) came in on a sunday
Thank you so much."
Andrew White
Barrie, ON
"Good morning Aaron:
Just a short note to let you know that my computer is working much better since Neville worked on it yesterday. He removed McAfee and installed Microsoft Security Essentials, as he recommended, and it has made a world of difference in graphics, color and speed on my computer. I had good luck with McAfee in the past but recently it has been a pain in the neck, as I seemed to acquire a lot of glitches which have now disappeared with the change to Microsoft Security Essentials. Kudos to Neville and please pass on my thanks to him, as he did a great job in correcting my problems.
As usual your service was great.
Thanks, Aaron
Regards,"
Mike F.
Barrie, ON
"Dear Mr. Weston,
I moved to Barrie 2 years ago and less than 6 months in town my laptop crashed. Not too familiar with Barrie, I had no idea where to go to get help...until I saw you sign on the side of the road “We fix it or it’s free...”. Well I had nothing to lose so I brought it in. I dropped off my laptop on a Friday and you called me back on Sunday to let me know it was fixed...you would let it run for another couple of hours and then I could pick it up! Two hours later you called me back to say the problem kept coming back and considering the age of the laptop it would not be worth the expense and I would be better off to get a new computer. So I did and a year and a half later I needed help with my new computer, I had a list of things that seemed to be wrong. I brought it in and again you guys went above and beyond, this time you were able to fix it all.
I wish I could tell you I understood everything you did to fix my computer but I can’t, I do know I can trust you to give me honest service with an honest price-Thanks.
I just wanted to let you know how much I appreciated the work and effort your team put in to getting me back on-line!
Thank you
Sincerely"
Shannon Brown
Barrie, ON
"Hi Aaron - Just wanted to say that I have my AutoCAD 2008 up and running (he bought a new Asus laptop from us specifically to run this program) and I'm very happy with the performance so far. Thanks for the fine service."
Al R. *
Innisfil, ON
"Northern Protocol Inc:
We want to say clearly and simply that Aaron, Veronica and the staff at Northern Protocol Inc are a welcome addition to our lives. They each go beyond service and satisfaction to keep our computers running safely. Their wit and wisdom outshines the competition. We are pleased to recommend them for any computer needs.
Keep humming"
Martin and
Shirley *
Barrie, ON
"Aaron and staff were great with fixing my problem ridden laptop in great time - great service, great staff, highly recommended"
Samantha Labbee
Barrie, ON
"Dear Aaron,
I have been meaning to write to you for some time now to let you know how much we have appreciated dealing with you and your company. Being located 45 minutes from Barrie, it is sometimes difficult for us to get good service, however the service you have provided to us has been absolutely excellent. No matter where you are during the day, you are always available by cell phone, and if I call your office, your employees are always very pleasant and willing to help over the phone. And if the problem we have needs immediate attention, we never have to wait too long before you are here to fix it.
As you know, our only option for high speed internet connection here is wireless, and your knowledge of how to set up a wireless network and maintain it is invaluable to us.
Keep up the good work, and thanks again.
Best regards,"
Samuel C.
Breckbill
General Manager
Severn Lodge
Muskoka, ON
"Dear Aaron,
I wanted to take a moment to thank you for the quick and professional service you provided when I visited you on July 31. You supplied exactly what I was looking for when I was looking for it.
My client was pleased with the price and performance of the memory module you sold to me. I will be sure to recommend your services in future and will make use of them when needed myself.
Thanks again.
Regards,"
Mark Chipp
Barrie, ON
"Everyone is
very happy with the speedy service you provided,
and we will be using your services in
conjunction with the Toronto based support that
we have. As you are aware we do have situations
that are critical and need help ASAP, and it is
good to have a local person that we can rely on.
I received a very nice phone call from Mel with
the work you did for DMI. I have not seen an RTC
error for a long time, great work!"
Adrian Burden
PB Services
White Rock, BC
"Thanks for all the effort Aaron, Much Appreciated!"
Mel Mercier
DMI
White Rock, BC
"Hi, I just wanted to let you know that I’m back in the land of the living, the laptop is now off of life support and functioning top notch.
Now to get caught up on the 30 or so emails, oh well, it will keep me out of trouble.
Aaron was awesome Mel, I was having palpitations thinking he would have to send it back.
Thanks for all your help."
Janis H. *
Barrie, ON
"My
wife and I would like to send out a big thank
you to Northern Protocol for all of their help.
I have had continuous problems with my computer
being too slow and freezing on me and I called
Northern Protocol and they gave me same day
service and now my computer works like brand
new. My computer has all of my information
and data that I need on a daily basis and
without it, there would be much trouble.
Not too long ago, my wife’s office computer and
her laptop both crashed and we were able to get
Northern Protocol to go to her office which is
20 minutes outside of Barrie on the same day
with all of the necessary equipment and fixed
both of her computers.
My wife and I are very pleased at the service
that we have continuously received from Northern
Protocol and we would refer this company to all
of our friends and family.
Thank you once again for all of your help, hard work and quick service!!
Sincerely,
Trevor Shaw
Re/max Chay Realty Inc., Brokerage
Barrie, ON
"Dear Aaron:
I just wish to express a sincere Thank You for all your help since you became our computer support and sales company a month ago and especially for all the work you did for us last week! You really went above and beyond our expectations when we needed immediate response for our computer issues. You have an uncommon diligence when it comes to seeing things through when there is an important task at hand. I realize it involved work over a weekend and into evenings and you pulled through for us!
We are fortunate to have you as our computer support person as well as for computer and equipment needs. Your keen knowledge of the business and being a good listener gives us the result of efficiency within our office and security of data storage.
Thanks again to you and your staff for such excellent service. I look forward to continued business with you.
Yours truly,"
Steve Faulkner
P.J. Faulkner Insurance Ltd.
Barrie, ON
"Great Service
[I] had crashed drives on a Desktop and a Laptop over a three month period. They repaired them within 24 hours. Later had problem with my home network wireless connection. Aaron responded quickly - and resolved the issue. He is able to quickly analyze the problem and take corrective action, either at home or in his shop. Well done."
Ed Oram
Barrie, ON
"Dear Aaron,
I am writing to express my gratitude for
your great service. When our computer failed and
we were informed by another computer repair
company that it was a hard drive problem. I was
extremely upset and disappointed as we had a lot
of irreplaceable pictures as well as a library
of music purchased from itunes. We neglectfully
did not back up our files.
We left our computer with another repair
company in town where they told us they may be
able to retrieve some of the files. They had our
computer for over 2 months and after several
requests from us they finally told us they
couldn't get anything off of it. My husband saw
your sign on the way home and thought he would
give it one more try for my sake.
We were both so excited when you called back
within an hour and said our computer is ready to
be picked up and was fixed. Not only did you
retrieve our pictures we got our computer back
to the same state before we lost everything for
a fraction of the cost of the estimate given
from the other repair shop. We now know the
value of backing up files.
We greatly appreciate your service and have
relayed our pleasure to numerous people. We hope
that we can contribute to the growth of your
business as we will highly recommend your great
service to everyone we know.
Appreciatively,
Wendi and Cary Firlotte
Barrie, ON
"If
anyone I knew had a computer question or issue,
I would not hesitate to recommend Aaron Weston.
I am happy to know that whatever computer questions or issues I have, whether human error or not, Aaron is available to help and solve them.
Christina Calvert
Juice Plus
Barrie, ON
"Dear Aaron
This letter will serve as an acknowledgement of my sincere appreciation for your dedicated service and professionalism that you provided regarding my office computer. With your perseverance and knowledge we were able to work together as partners resolving the many issues I was experiencing.
I truly appreciate all of your hard work, forthrightness and honesty in addition to going the "extra mile" ensuring that my concerns were addressed.
I would be happy to refer new business your way."
Sincerely,
Rob Alkema
Mortgage Specialist
VERICO AnnTeam Mortgage Services
Barrie, ON
"Dear Aaron,
I wanted to take a minute to thank you for the great service I received at Northern Protocol. When my laptop died recently, you were able to sell me one right away. This new computer met all my needs, but was at a reasonable price. Not only did you make sure I felt all my questions were answered prior to leaving your store, you also phoned to see if I had further questions.
Shortly after I bought my computer from you, I brought my daughter's desktop in to be cleaned up. Not only did you take care of the mess on her computer, you also suggested ways to keep it virus and spam free. Thanks for all your help!
Thanks again,"
Jamie Dann
Sales Representative
Century 21, B.J. Roth Realty Ltd.
Barrie, ON
"The computer is great. The speed of download
and file opening is wonderful. Thanks for your
help. I'll be sure to give people your name if
they are having computer issues.
Thanks again,"
Mary-Ann G. *
Barrie, ON
"Aaron,
Just a few words to thank you for the exceptional service that you have given me over the past few weeks.
I had problems that seemed like the end of the world and you just got down to work and fixed them for me. I would not hesitate to recommend you to anyone that needed your expertise.
Thanks you again for your
attention to my problems and in achieving an end
product that is infinitely better than I had
previously.
Best wishes"
Graham Smith
Barrie, ON
"Dear Aaron,
I just wanted to send you a short letter to express my appreciation for the assistance you have provided over the last several months. As you know, it is critical in my line of business that my hardware and software can be depended upon. The hardware that I purchased from you is both fast and reliable.
I am a computer user with many years of experience. I am all too aware of how upgrades rarely go smoothly and how they often turn into painful experiences. I thank you for your help and commend you on your dedication in solving unforeseen problems.
I will not hesitate to recommend your services.
Sincerely,"
Mark Weber
Owner
The UPS Store
Barrie, ON
"Dear Northern Protocol:
Aaron, please let me thank you for the excellent service you gave recently in repairing my computer and getting it to run better than ever. You did it quickly and very expertly!
I won't just refer new clients to you...I'll bring them myself!"
Bob Lewis
Barrie, ON
"Recently being in need of a computer technician, I called on Aaron Weston of Northern Protocol Inc., also known as NPi. It was between Christmas and New Years, so you know the dilemma I was experiencing. It was a pleasure dealing with Aaron.
Aaron was not only available to deal with my situation; he also arrived in the early evening to help me out. Once he solved the problem, he looked at my husband's computer as well.
Aaron made this experience easy to solve. I was so happy with his service that I purchased a laptop and he had it set up and delivered by 8:30 that evening. This turned out to be a very merry season, everything is operating well, and I am as happy as can be.
When I have a problem, I now call on Aaron.
In addition, when he said, "Yes, we do that!" he does.
Thank you Aaron."
Dianne Jamieson
Wear Your Brand
by Dianne's Designs
Barrie, ON
We recently contracted Northern Protocol Inc to service the network in our company, including re-wiring, network fax installation, servicing and VPN installation. In addition all the cables were to be traced and identified.
Right from the beginning they were courteous, polite and friendly, apparently eager to earn our business. They came to the site in an expeditious fashion for a free consultation and to establish a strategy that satisfactorily accommodated the needs of our business, including the eagerness to operate after business hours in order for us to avoid any downtime during our hours of operation.
The work needed was done professionally, with a quality that exuded experience. The plant was able to function at full capacity at all times without interruption. We are pleased with the quality of workmanship and the level of experience that was demonstrated and would recommend Northern Protocol Inc to any business or otherwise."
Jean-Marc Auger
Quality Print Limited
Barrie, ON
"Just a short note to compliment your company and tech support person "Aaron Weston" for his prompt, friendly and professional visit we had yesterday to fix an ongoing problem with my computer. Aaron was extremely courteous and knowledgeable during his repair visit and had the issue fixed in no time! I will definitely recommend your firm to all my friends, neighbours and work colleagues.
Once again I thank you for running [a] business that knows what they are doing, treats the customer as a real person and fixes the problem pronto.
Thanking you in advance
A very satisfied customer "
Bill Girey
Barrie, ON
"I am a freelance writer, so my computer is my lifeline. When it froze up and I couldn't work, I was in big trouble--until Aaron Weston showed up and made everything right. He is knowledgeable, professional, and arrived at my doorstep within hours of my frantic call. I give him a five-star rating!."
Susan J. *
Barrie, ON
"Hi, My name is Cheryl and I am the general manager of Dooly's Entertainment in Barrie. A few weeks back I had major computer problems with our [POS] system inside our bar and called Northern Protocol. Aaron Weston came to our location right away and tirelessly worked away trying to find our problem.
Aaron diagnosed the problem with ease and got us up and running again.
I would not hesitate to recommend Aaron and his company again (and have already used him 2 more times since).
Sincerely"
Cheryl Walker
General Manager
Dooly's Barrie
"My computer was a huge mess until Northern Protocol came and helped. My computer was taken over by many harmful viruses and the computer wouldn't even run through safe mode.
The service was very convenient and satisfying. It was affordable and the work that needed to be done was done very well. I recommend using this company for all your computer needs."
Sam M. *
Barrie, ON
"On
a referral I called Northern Protocol Inc to
service my laptop which was having a range of
problems. They responded promptly and
offered free pickup and delivery of the
computer.
They returned the machine...with everything fixed, the operating system optimized for performance and the latest patches installed for no extra charge, improving the usability of my computer.
They were prompt, courteous and professional. I would recommend Northern Protocol Inc for all your computer service needs."
Elmore Cudanin
President
E & E Cudanin, Inc.
"Our computer died on us [and] we tried everything to get it running again. With one call to Northern Protocol they had the problem diagnosed and the CPU replaced in less than 24 hrs... and at a VERY reasonable price."
Norm M. *
Barrie, ON
* Please note that some last names have been withheld by request.
Do you have a testimonial you would like to share? Please email it to admin@npinc.ca or fax it to 705.812.2237.
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